1. About these Terms
1.1 These Terms of Service (“Terms”) govern access to and use of the Peblx platform at app.peblx.ai (or any successor address we notify), including the client portal, document vault, requests, connected integrations and any AI-powered features (together, the “Platform”).
1.2 The Platform is operated by Peblx Limited, a company incorporated in Hong Kong with company number 78460589, whose registered office is at the address shown in the records of the Hong Kong Companies Registry and published on our website. Peblx is licensed as a trust or company service provider under the Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615), licence number TC011104.
1.3 The professional services we provide are governed by our Terms of Business and your Order. If there is any inconsistency, the Order prevails over the Terms of Business, and the Terms of Business prevail over these Terms. Our Privacy Policy describes how we handle personal data.
1.4 By creating an account, accepting an invitation, or using the Platform, you agree to these Terms. If you use the Platform on behalf of a company or other entity, you confirm that you are authorised to bind that entity.
2. Accounts and access
2.1 Access to the Platform is by invitation. You must provide accurate information when setting up your account and keep it up to date.
2.2 You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately if you suspect unauthorised access.
2.3 Where your account allows you to invite or authorise other users (for example, colleagues, directors or other connected persons), you are responsible for ensuring they are entitled to the access you give them and that they comply with these Terms.
2.4 We may suspend or restrict access where we reasonably believe it is necessary to protect the Platform, our clients or our compliance with law.
3. Acceptable use
3.1 You must not: use the Platform for any unlawful purpose; upload content that is unlawful, infringing or malicious (including viruses or harmful code); attempt to gain unauthorised access to any part of the Platform or its underlying systems; interfere with the operation or security of the Platform; copy, scrape, decompile or reverse engineer the Platform except as permitted by law; or misrepresent your identity or authority.
3.2 We may remove content or suspend access to investigate suspected breaches of this section.
4. Your content
4.1 You (or your licensors) own the documents, data and other content you upload to the Platform. You grant us a non-exclusive licence to host, store, process, transmit and display that content as needed to operate the Platform, provide our services, and comply with our legal obligations.
4.2 You are responsible for the accuracy and lawfulness of the content you upload and for holding your own copies of anything you need outside the Platform.
4.3 Documents and records we hold are retained in line with our legal obligations and our Terms of Business, including after your access to the Platform ends.
5. Identity verification
5.1 Onboarding and ongoing compliance may require you and connected persons (such as directors and beneficial owners) to complete identity verification through the Platform. Verification is carried out with the assistance of specialist third-party providers and may include document authentication, facial biometric checks and screening against sanctions, watchlists and adverse media.
5.2 You will be asked to give explicit consent before any biometric processing begins, and by proceeding you consent to the processing described in our Privacy Policy. Where you invite another person to complete verification, you confirm you are entitled to share their contact details with us for that purpose.
5.3 Verification outcomes are reviewed under our compliance procedures. We may request further information or decline to proceed, as described in our Terms of Business.
6. Connected services
6.1 The Platform allows you to connect third-party services, such as your accounting software, so that we can retrieve and display data needed to provide our services. By connecting a service you authorise us to access and process the relevant data until you disconnect it.
6.2 Third-party services are governed by their own terms and privacy policies. We are not responsible for their availability, accuracy or performance, and connecting them does not make their providers our subcontractors.
7. AI features
7.1 The Platform may include AI-powered features, such as an assistant that answers questions about Hong Kong company administration and related topics. AI outputs are generated automatically and provided for general information only. They are not legal, tax, accounting or other professional advice, and may be incomplete, out of date or incorrect.
7.2 You should not act on AI output without confirming it with our team. Only communications confirmed by Peblx staff through the portal or by email constitute advice, instructions or deliverables from us. No statutory filing, deadline calculation or compliance step is our responsibility unless confirmed in that way.
7.3 AI features may be modified, suspended or withdrawn at any time, and their availability may depend on third-party providers.
8. Availability and changes
8.1 We aim to keep the Platform available and secure, but it is provided on an “as available” basis. Access may be interrupted for maintenance, updates, or events outside our reasonable control, and we do not guarantee uninterrupted or error-free operation.
8.2 We may improve, change or withdraw features of the Platform. If a change materially reduces functionality that is core to a service you have paid for, your remedies are as set out in the Terms of Business.
9. Security
We apply technical and organisational measures appropriate to the nature of the data we hold, including encryption of personal data in transit and at rest, access controls and audit logging. No system is completely secure, and you play a part by using strong credentials, controlling who has access to your account, and keeping your devices secure.
10. Intellectual property
10.1 The Platform, its software, design, text, and all associated intellectual property rights belong to Peblx or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Platform for your internal business purposes while you have an active engagement with us. No other rights are granted.
10.2 If you give us feedback or suggestions, we may use them without restriction or obligation to you.
11. Liability
11.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
11.2 Subject to clause 11.1, our liability in connection with the Platform is subject to the same aggregate cap and exclusions as set out in our Terms of Business, and liability under these Terms and the Terms of Business is counted once, not cumulatively.
11.3 Subject to clause 11.1, we are not liable for loss caused by inaccurate content you upload, unauthorised use of your credentials, third-party services you connect, or your reliance on AI output contrary to section 7.
12. Suspension and termination of access
We may suspend or terminate your access to the Platform if you breach these Terms, if your engagement with us ends, or where suspension is required under our Terms of Business or by law. Where practicable we will give you notice and an opportunity to export content you are entitled to, subject to our record-keeping obligations.
13. Changes to these Terms
We may update these Terms from time to time. Each version carries a version number and effective date. Material changes will be notified through the Platform or by email, and your acceptance will be requested where the change materially affects your rights or obligations. Continued use of the Platform after a change takes effect constitutes acceptance, except where re-acceptance is required.
14. General
14.1 These Terms, together with the Order and the Terms of Business, form the entire agreement between us in relation to the Platform. If any provision is found invalid or unenforceable, the remainder continues in full force and a valid provision reflecting the original intent applies in its place. A failure or delay in exercising a right is not a waiver, and any waiver is effective only if given in writing. You may not assign your rights under these Terms without our prior written consent; we may assign ours as described in the Terms of Business. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any of them.
14.2 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction.
15. Contact
Questions about these Terms or the Platform can be sent to us through the client portal, by email to the contact address published on our website, or by post to our registered office as published on our website.